Privacy Policy

This Privacy Policy explains how Cosantoir collects, uses, stores, discloses, and safeguards personal information when you use our services.

1. Scope and Product Surfaces

• Website, account portal, and support channels.
• Desktop and mobile applications (including iOS and Android).
• Browser extension, service APIs, and connected operational systems.

2. Information We Collect

• Identity and account data: name, email, authentication events, and account status metadata.
• Billing and transaction data: plan selections, invoices, payment lifecycle, and tax records.
• Operational and security telemetry: diagnostics, anti-abuse signals, and device/app health events.
• Configuration and product state: settings, preferences, and policy controls you choose to store.
• Support and communications: ticket history, attachments, and service interactions.

3. How We Use Information

• Deliver and secure account access, subscriptions, sync, and customer support.
• Process billing, fraud prevention checks, and payment dispute management.
• Operate security controls, detect abuse, and maintain system integrity.
• Monitor reliability, improve product quality, and reduce operational incidents.
• Comply with legal obligations and enforce platform terms and policies.

4. Legal Bases and Consent

Where required by law, we rely on contractual necessity, legitimate interests, legal obligations, and consent (for optional activities). You may withdraw consent where it is the legal basis.

5. Data Sharing and Processors

We do not sell personal information. We may share data with vetted service providers supporting hosting, payments, analytics, anti-abuse, communications, and customer operations under contractual security and confidentiality obligations.

6. Data Retention

We retain personal information only for as long as required to provide services, maintain security, satisfy legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirement.

7. Security Measures

We apply administrative, technical, and organizational safeguards including role-based access controls, encrypted transport, production monitoring, and incident response workflows. No method of storage or transmission is completely risk-free.

8. International Transfers

When personal information is transferred internationally, we use recognized safeguards such as contractual protections and security controls designed for cross-border processing compliance.

9. Your Privacy Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, export, or restrict processing of your personal information, and to object to specific processing activities. You may also have the right to lodge a complaint with a competent supervisory authority.

10. Cookies and Similar Technologies

We use cookies and similar technologies for authentication, security, feature state, analytics, and performance. Cookie controls and details are available in our cookie policy and product settings.

11. Children

The Service is not directed to children below the minimum legal age in their jurisdiction unless lawful guardian authorization applies.

12. Policy Updates

We may revise this Privacy Policy as the Service evolves. If changes are material, we provide notice via the Service or other communication channels.

13. Contact

To submit privacy requests or data rights questions, contact compliance@cosantoir.com. For account-bound support cases, you can also use support@cosantoir.com.