01Focus 01
Self-serve subscriptions
2 routes
Refund reviews consider activation state, elapsed time, prior charge history, fraud checks, and whether the purchase was a first transaction, renewal, or upgrade.
/Refund policy/3 moves/Direct language
Refund policy
Refund review depends on what was purchased, how it was activated, and what the contract says.
Cosantoir does not treat every purchase the same. Self-serve subscriptions, enterprise agreements, renewals, and shipment-based items are reviewed under different rules. This page explains the framework used to review requests.
If a signed contract, reseller agreement, or order form sets specific refund or cancellation terms, that written agreement controls.
/01 Self-serve subscriptions/02 Enterprise and channel sales/03 How review works/Route Open support/Route Open contact/01 Self-serve subscriptions/02 Enterprise and channel sales/03 How review works/Route Open support/Route Open contact
Refund policy structure
Built as a sequenced operating brief.
How Cosantoir reviews refund requests across self-serve subscriptions, enterprise orders, and shipped items.
If a signed contract, reseller agreement, or order form sets specific refund or cancellation terms, that written agreement controls.
02Focus 02
Enterprise and channel sales
2 routes
Enterprise invoices, partner transactions, and negotiated agreements usually follow the payment, cancellation, and credit language already approved during procurement.
/Refund policy/3 moves/Direct language
03Focus 03
How review works
2 routes
Support should receive the order reference, billing contact, and a short reason for the request. Clear documentation reduces back-and-forth and speeds a defensible outcome.
/Refund policy/3 moves/Direct language
Next actions
Move from the page into the right route without losing context.
Every destination keeps the same vocabulary and operating model, so the page explains the path and then gets out of the way.